This website privacy policy describes how Healing Manor obtains, stores and makes use of the information you provide when using or interacting with our website, www.healingmanorhotel.co.uk.
If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.
This policy is updated from time to time. The latest version is published on this page.
This website privacy policy was updated on: 01/05/2018
If you have any questions about this policy, please email reception@healingmanorhotel.co.uk or write to: Healing Manor, Stallingborough Road, Healing, Grimsby North East Lincolnshire, DN41 7QF
Introduction
We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website.
We also collect information to better understand how visitors use this website and to present timely, relevant information to them.
Data collection
We collect different types of information for various purposes to provide and improve our service to you.
Personal Data
While using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Cookies and Usage Data
Usage Data
We may also collect information how the website is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
This site may use cookies or browser tracking technologies to provide a better overall user experience. This information allows us to continue modifying the site to meet end user browser types, operating systems, and frequency of visits. Personal information cannot be collected by these methods unless expressly provided by the end user. Aggregate cookie and tracking information may be shared with third parties.
A “cookie” is a small text file that’s stored on your computer, tablet or phone when you visit a website.
Some cookies are deleted when you close down your browser. These are known as session cookies. Others remain on your device until they expire or you delete them from your cache. These are known as persistent cookies and enable us to remember things about you as a returning visitor.
We use cookies (and sometimes other similar technologies) to:
- Monitor your use on our website and gather analytics to help us improve your browsing experience
- Remember your preferences to personalise your visit
- Identify whether you are signed in to our website
- Personalise our website and display information relevant to you
- Help us improve the usability of our website
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
Cookies on this website
| Cookie | Provider | Description | Expiration |
|---|---|---|---|
| First-party cookies | |||
| cookiesAcknowledged | Healing Manor | Remembers choice to hide cookie policy notification, only set when notification has been acknowledged. | 6 months. |
| Third-party cookies | |||
| _ga | Used to distinguish users. | 2 years from set/update. | |
| _gat | Used to throttle request rate. | 10 minutes from set/update. | |
| _dc_gtm | Used to help identify the visitors by either age, gender, or interests. | 10 minutes from set/update. | |
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
How we use this data
Collecting this data helps us understand what you are looking from the company, enabling us to deliver improved products and services.
Specifically, we may use data:
- For our own internal records
- To improve the products and services we provide
- To contact you in response to a specific enquiry
- To customise the website for you
- To send you promotional emails about products, services, offers and other things we think might be relevant to you
- To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you
- To contact you via email, telephone or mail for market research reasons
Controlling your data
When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:
- Opt-in to receive marketing communications from us by email, telephone, text message or post
- Opt-in to receive marketing communications from our third-party partners by email, telephone, text message or post
If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:
- Send an email to reception@healingmanorhotel.co.uk
- Write to us at: Healing Manor, Stallingborough Road, Healing, Grimsby North East Lincolnshire, DN41 7QF
We will not sell, distribute or lease your personal information to third parties unless we have your permission.
However, there are special situations in which we may need to share access to your Personal Information without your explicit consent. For example;
- To comply with a legal obligation
- To prevent or investigate possible wrongdoing in connection with the website
- To protect the personal safety of users of the website or the public
- To protect against legal liability
We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. An admin fee may be payable. If you would like a copy of the information held on you please write to: Healing Manor, Stallingborough Road, Healing, Grimsby North East Lincolnshire, DN41 7QF
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.
Links from our site
Our website may contain links to other websites.
Please note that we have no control of websites outside the healingmanorhotel.co.uk domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.
Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.
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If we update this notice, we will post any changes on our website so that you’ll always know how your personal information is being used or shared.
Who’s responsible for your data?
In this document “we” and “Healing manor Hotel” refer to Healing Manor Hotel Ltd and the Lincolnshire Chef LTD
Healing Manor hotel is the “data controller” for your personal data. This means we have legal responsibility for how we collect and handle your data.
How to contact us
You can contact us in writing at Healing Manor Hotel Stallingborough Road
Healing
Grimsby
DN41 7QF
Alternatively, you can email us at Reception@healingmanorhotel.co.uk
1 Your personal information
1.2 What is personal information and what is processing of personal information?
Personal information (or data) is any information relating to you and that alone or together with other pieces of information gives the person that collects and processes such information the opportunity to identify you as a person. It can be your name, some form of identification number, your location data, or information related to your physical, physiological, genetic, mental, economic, cultural or social life.
Processing of the information means any action with your personal data, for example, collection, recording, organisation, structuring, storage, use or disclosure by any means
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The protection of your personal information is important to us. We respect your privacy and |
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want you to understand what we do with the information we hold about you. This privacy notice explains how we collect, use, share and protect your personal information.
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1.2 What personal information do we collect?
We may collect the following types of personal information from you when you purchase or use Healing manor hotel services, venues or products:
- Contact details: information that allows us to contact you directly such as your name, email address, telephone number and addresses associated with your account or order.
- Healing Manor account details when you register or purchase , you will be asked to register your details with us create an account. The information includes your bookings, but may also include your contact details, such as your name, address and email address and any medical information pertaining to food allergies or intolerances for your health and safety .
- Transaction information: records of the products and services you purchase from us.
- Payment information: credit/debit card details and bank account details you provide to make
payment for the products and services you purchase from us.
- Delivery information: information relating to the delivery of our products to you.
- Device information: information about the smartphones, mobiles, computers or other electronic
devices you connect to our onsite wifi and or website, such as details about the type of device (which can include unique device identifying numbers), its operating system, the browser you use and applications on the device that connect to our products and services. It can also include details of your internet service provider, mobile network and your IP address.
- Responses to surveys, competitions and promotions: we keep records of any surveys you respond to or your entry into any competition or promotion we run.
- Records of your discussions with our Guest services and Front of House support teams: when you share comments and opinions with us, ask us questions or make a complaint we will keep a record of this. This includes when you send us emails, phone our customer service team or contact us through social media such as through Twitter, Instagram Facebook and LinkedIn page. We may also monitor and record our phone calls with you to make sure we are living up to the standards we want, as well as relevant laws and regulations.
- How you use Healing Manor Hotel products, services and venues: we will collect information about how you are using Healing Manor Hotel products and services and their performance.
- How you use the healing Manor hotel website: when you use the Healing Manor hotel website we collect information about the pages you look at and how you use them.
- Location information: we will collect information about your exact location when you choose to share that with us. For example, you may set up your Healing Manor Hotel account to change settings when you are home, to do this you will need to share the location of your mobile device with us.
You are not required to provide any of the personal information described above to us, however, if you do not do so, you may not be able to use our products and services or the functionality of our products may be reduced.
1.3 What do we use your personal information for?
It’s important that you understand what we do with the data that we hold about you.
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Purpose Personal information used
Provide our services to you and All the personal information we collect (*)
maintain your account
Take payment for our products Transaction and payment information and services
Deliver products to you Delivery information
Answer your queries or complaints
Maintain and improve our products and services
All the personal information we collect (*) All the personal information we collect (*)
Staff training All the personal information we collect (*)
Develop new products and services
All the personal information we collect (*)
Determine products and services All personal information we collect (*) that may be of interest to you
Direct marketing Contact details, products and services that we have determined may be of interest to you
Validating referral scheme applications
Contact details
(*) Does not include your payment information
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Data analytics and statistical research to help us better understand how our products are used and make suggestions and recommendations to you about the use of our products
- How you use our products
- How you use our apps and website
- Device information
- Transaction information
- Records of your discussions with our customer support teams
Investigating misuse of your account, fraud and debt collection
All the personal information we collect
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We may anonymise and aggregate any of the personal information we hold (so that it does
not directly identify you). We may use anonymised and aggregated information for purposes that include testing our IT systems, research, data analysis, improving our site, marketing strategy and products and developing new products and services.
1.4 How do we collect your personal data?
We will collect personal information from a number of sources. These include the following:
1.5
•
• •
Directly from you: for example, when you create your Healing Manor Hotel account with us, purchase products and services from us, complete forms we provide to you, enter our competitions and promotions, contact us by phone, email or communicate with us directly in some other way
Our website, and Healing Manor Hotel products: provide us with information about how you use them.
Other companies we work with: provide us with information to help us deliver our products and services to you, and to understand you better.
How do we protect your personal information?
We take technical and organizational measures to ensure the personal information is processed in a manner that ensures appropriate security of information, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage. For example, we make sure that access to our systems containing personal information is only allowed to our employees if they have a genuine business reason for accessing that data.
Where we share personal information outside of Healing Manor hotel , for instance as part of a research project, then the data is anonymised before it is shared with the project partners.
1.6 Who do we share your personal information with?
We share personal information with the following parties:
- Other companies’ apps and products: for the purpose of providing our website, products & services.
- Delivery companies: to deliver products that you have ordered from us.
- Other service providers and advisors: such as companies that support our IT, help us analyse the
data we hold, process payments, send communications to our customers, provide us with legal
or financial advice and generally help us deliver our services to you.
- Market research: occasionally we may ask our market research partners to contact our
customers to help us find out how to improve our products and services.
- Third Party Partners: Where you have specifically allowed us to share your personal data with at this party, for instance, in order to take part in a research project or where you have agreed that
you Healing Manor Hotel products can be connected with another company’s products or
services.
- The Government or regulators: where we are required to do so by law or to assist with their
investigations.
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- Police and law enforcement: to assist with the investigation and prevention of crime.
- Business Transfers: As we develop our business, we might sell or buy businesses or
assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.
We do not disclose personal information to anyone else except as detailed above. We may
provide third parties with aggregate statistical information and analytics about users of our products and services but we will make sure no one can be identified from this information before we disclose it.Under no circumstances will we disclose data to third parties not specified here for advertising purposes.
1.7 Transferring your personal data internationally
The personal information we collect may be transferred to and stored in countries outside of the European Union. Some of these jurisdictions require different levels of protection in respect of personal information and, in certain instances, the laws in those countries may be less protective than the jurisdiction you are typically resident in. We will take all reasonable steps to ensure that your personal information is only used in accordance with this privacy notice and applicable European data protection laws and is respected and kept secure.
1.8 How long do we keep personal information?
We will keep your personal information for as long as you have an account with us. After you close your account with us we will keep your personal information for a reasonable period to maintain our records and legal obligations to you.
2 Marketing
2.1 Direct Marketing
In accordance with the marketing preferences, you set when creating your account or that you set with us a later date, we may contact you by email, text, mail or phone with information about products and services we believe you may be interested in.
If you tell us not to email, send push notifications, mail or phone you with direct market we won’t contact you in that way. You can let us know at any time that you do not wish to receive marketing messages by sending an email to us reception@healingmanorhotel.co.uk. You can also unsubscribe from our marketing emails by clicking on the unsubscribe link in the emails we send to you.
2.2 Advertising on other websites and apps
We work with our advertising agencies to show you advertising about our products and services on websites or apps that you visit, at a time and in manner that we feel is relevant to you. To do this, our advertising agencies use anonymised information about the websites, apps, social media content and ads you interact with or view when connected to the Internet, to make sure the advertising you see is more relevant to you. The techniques our advertising agencies use (to determine what advertising to
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show you), recognise the device you are using but are not aimed at you as a named
individual. Typically, cookies and similar technologies are used to target this type of advertising, read more in ‘Cookies’ Section.
3 Service notifications
The Healing Manor Hotel Marketing systems will send service notifications by email, when we have something important or interesting to make you aware of or you have asked to be notified about certain events relating to your attendance usage of Healing Manor hotel.
4 Cookies
A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site’s computers and stored on your computer’s hard drive. You can configure your browser to be informed about the use of cookies and decide individually about their acceptance on a case by case basis or you can configure your browser to generally exclude cookies for certain cases. If you choose not to accept cookies, the functionality of our site may be reduced.
5 Your rights in relation to your personal information
You have the following rights in relation to your personal information:
- the right to be informed about how your personal information is being used;
- the right to access the personal information we hold about you;
- the right to opt-out of receiving direct marketing messages;
- the right to request the correction of inaccurate personal information we hold about you; and
- the right to request the blocking or deletion of your personal information where the processing
does not comply with applicable data protection laws.
To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details set out at the top of this notice.
If you’re unhappy with any aspect of how we handle your personal data you also have the right to contact the Information Commissioner’s Office (ICO), the supervisory authority that regulates handling of personal information in the UK.
You can contact them by going to their website (https://ico.org.uk/), phoning them on 0303 123 1113 or by post to:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.
We are here to help and encourage you to contact us to resolve your complaint first.
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